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Shipping Policy

Velvet Vibes (“we” and “us”) is the operator of (Velvetvibes.in) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we might not be able to fulfill all your items at the time of purchase. In this instance, we shall contact you whenever we get restocked.

2. Shipping Costs

  • Shipping would be free Within India in some Selected Locations.
  • Kindly check if your location is eligible for the free shipping.
  • All the International Shipping is being paid by the Customer’s

end and custom duty will be borne by the Customer only.

3. Delivery Terms

  • Delivery Timeframes: Upon the Confirmation of the Order the

delivery shall be done within 7 Business days.

  • Possible delays: Delay due to any Force-Major Event, Natural

Calamities, Covid-19 Restriction, etc. In the aforesaid events of

delay, neither the shipping company nor the Velvet Vibes will be

held liable. The VV is not held responsible for any delay caused

by the Shipping Company.

4. Tracking Notifications

Tracking: Once your order is dispatched, the tracking details

will be mailed and SMS to your email and registered mobile

number respectively. The Tracking can also be done at

https://packaging.shiprocket.in/track.

5. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

6. Customer service

For all customer service inquiries, please email us at marketing@novex.in

Velvet Vibes (“we” and “us”) is the operator of (Velvetvibes.in) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we might not be able to fulfill all your items at the time of purchase. In this instance, we shall contact you whenever we get restocked.

2. Shipping Costs

  • Shipping would be free Within India in some Selected Locations.
  • Kindly check if your location is eligible for the free shipping.
  • All the International Shipping is being paid by the Customer’s

end and custom duty will be borne by the Customer only.

3. Delivery Terms

  • Delivery Timeframes: Upon the Confirmation of the Order the

delivery shall be done within 7 Business days.

  • Possible delays: Delay due to any Force-Major Event, Natural

Calamities, Covid-19 Restriction, etc. In the aforesaid events of

delay, neither the shipping company nor the Velvet Vibes will be

held liable. The VV is not held responsible for any delay caused

by the Shipping Company.

4. Tracking Notifications

Tracking: Once your order is dispatched, the tracking details

will be mailed and SMS to your email and registered mobile

number respectively. The Tracking can also be done at

https://packaging.shiprocket.in/track.

5. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

6. Customer service

For all customer service inquiries, please email us at marketing@novex.in

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